FAQs

Do you accept exchanges or refunds? 

If you are not satisfied with any of our products, we are willing to find a solution. Contact us at service@hakuhandmade.com immediately after your purchase and we will exchange the item or give you a refund. Please note that shipping costs are excluded from the refund. Please find more information in our Shipping and Returns Policy.

Do you do international shipping?

Yes! Our coverage includes North America and Europe. We use UPS with a tracking system to guarantee the delivery of your purchase. Important: Remember that your country may charge taxes, customs fees or import duties on the purchase that you will have to pay.

When will my order arrive?

Purchases within the United States of America have a delivery time of 4 to 6 business days once the purchase is processed. This process begins once payment has been confirmed. You will then receive an email indicating that your purchase has been dispatched along with the tracking number. For more information check our Shipping and Returns Policy.

Will my order be sent again if the first shipment cannot be delivered because there is no one to receive the package?

Our courier UPS will contact the customer to coordinate delivery. If there is no one available to sign for the package, a second delivery attempt will be made. If unsuccessful, the package will be sent back to us and you will then have to pay for shipping again.

Do you sell your products wholesale?

Yes, we do wholesale sales to stores that meet certain requirements that we need to guarantee as a brand. Send us an email at service@hakuhandmade.com with the details of your store (name, location, social media or website) and we will respond promptly!